Shipping policy
We proudly offer shipping Australia wide! Our goal is to dispatch every order within one business day, Monday to Friday (excluding public holidays). During sale periods, product launches and other high-volume periods, dispatch may take slightly longer. Once your order is shipped, you'll receive a tracking link via email within a few hours, this lets you monitor its journey every step of the way.
Estimated Shipping Times
All orders are dispatched from within Australia.
- Australia: 2-6 business days
Please consider any public holidays that may impact delivery times.
Domestic Shipping Rates & Estimates
We offer free standard (Australia Post) shipping Australia-wide on all orders over $100. Orders are expected to be delivered within 2-6 business days of receiving your shipping confirmation email. If your Bumpnest order has not arrived within this timeframe, please contact us at support@bumpnest.com.au with your name and order number, and we will assist you.
Order Tracking
Please allow up to 48 hours after dispatch for tracking information to update. If your tracking has not updated for several business days or your order appears delayed, please contact us at support@bumpnest.com.au.
Incorrect Address Disclaimer
Please double check your delivery address before you complete checkout. We aim to pack and send orders quickly, so there is only a short window in which details can be changed once an order is placed. If you notice a mistake in your address, email us straight away at support@bumpnest.com.au and we will do our best to catch it before your order is dispatched.
If a parcel is lost or missing
If your parcel appears to be lost in transit or tracking shows it as delivered but you cannot locate it, please contact us at support@bumpnest.com.au with your order number. We’ll work with the delivery carrier to investigate and help resolve the issue.
If tracking shows your parcel as delivered, we recommend first checking around your property, with household members and with neighbours before contacting us.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy. If your order arrives damaged, please email us at support@bumpnest.com.au with your order number and a photo of the damaged item. We will work with you to resolve the issue.
If you have any further questions, feel free to contact us at support@bumpnest.com.au.