Have Questions? We Have Answers.
PRODUCT & CARE
Bumpnest Vs others (what makes us different?)
Unlike bulky, one-size-fits-all pillows, the Bumpnest maternity pillow features a unique 3-piece adjustable design that grows with you—offering targeted support for your bump, back, and hips at every stage of pregnancy.
It’s made with soft, breathable materials that are OEKO-TEX® certified, so it’s gentle on sensitive skin and safe for everyday use. Whether you’re sleeping, lounging, or nursing, Bumpnest adjusts to your needs without taking over your whole bed.
Plus, we keep it affordable by selling direct-to-consumer—so you get premium comfort and thoughtful design, without the inflated price tag.
Care Instructions - maternity pillow & baby pod
To keep your Bumpnest pillow fresh and comfy, simply remove the outer covers and machine wash them on a gentle cold cycle using mild detergent. Tumble dry on low or air dry to preserve softness. The inner pillows are spot-clean only — just wipe with a damp cloth and let them air dry fully before putting the cover back on. For best results, reassemble gently and adjust the strap to maintain the perfect shape and support.
Want to learn more? Visit our Care Instructions page for full guidelines, product care tips, and recommendations.
What stage in my pregnancy should I buy a pregnancy pillow?
You can start using it at any stage! Our adjustable strap and 3-piece design mean the Bumpnest pillow adapts to your body as your bump grows.
In early pregnancy, it supports gentle alignment and eases discomfort. By the third trimester, it cradles your belly and relieves pressure on your hips and back.
Most mums start using it around 20 weeks—but if you're already feeling discomfort or having trouble sleeping, don’t wait! It’s designed to grow with you from day one.
Is the Maternity Pillow safe for front sleepers?
While front sleeping is generally not recommended during pregnancy, especially after the first trimester, the Bumpnest maternity pillow can help support a more comfortable transition away from front sleeping. Its adjustable, three-piece design gently encourages side-sleeping — which is often recommended by healthcare providers — while still offering the support and comfort front sleepers crave. If you're naturally a tummy sleeper, Bumpnest can help you ease into a safer, more supported sleep position without feeling forced or uncomfortable.
Is the Maternity Pillow safe during pregnancy?
Yes, the Bumpnest maternity pillow is completely safe to use throughout your pregnancy. Its 3-piece design offers gentle, supportive cushioning for your back, bump, and hips—helping you stay in a safe side-sleeping position as recommended by health professionals. Plus, it's made with certified, non-toxic materials that are safe for you and your growing baby.
What materials are used for the Maternity Pillow?
We use high-quality, breathable materials to keep you comfortable no matter which pillow you choose.
Bumpnest Maternity Pillow – Soft, supportive, and made for better sleep!
- Cover: 100% polyester – smooth, durable, and gentle on your skin.
- Filling: Plush microfibre balls blended with polyester for the perfect mix of softness and support.
- Certified: OEKO-TEX® certified for safety and quality.
What certifications do Bumpnest products have?
The BabyPod & Maternity Pillow, is made with OEKO-TEX® certified materials, meaning every fabric and filling used is tested and verified to be free from harmful substances — making it safe for even the most sensitive newborn skin. This internationally recognised certification ensures our materials meet strict health and environmental standards, so you can rest easy knowing your baby is in a safe, non-toxic space.
Is the Baby Pod safe?
Yes—the Bumpnest Babypod is safe and snuggly for supervised use and is perfect for settling, tummy time, and play. However, it’s not designed for unsupervised sleep.
We follow and support SIDS safe sleep guidelines. If your baby dozes off in the Babypod, we recommend gently moving them to a safe sleep space like a cot or bassinet.
Please don’t add blankets or pillows while your bub is in the Babypod, and avoid using it for co-sleeping. Always supervise your baby while using the lounger.
Is the Baby Pod suitable for a newborn?
Yes! The Bumpnest Babypod is designed to be used from your baby’s very first days, right through to around 12 months old—depending on your bub’s size and mobility.
The snug, supportive sides help create a cosy, secure space for newborns and are also great for tummy time as your little one grows. Just keep in mind: they’re not designed to stop a curious crawler, so always supervise use.
Do you offer any warranties?
All Bumpnest products come with a 12-month warranty covering any faults or defects not related to normal wear and tear, in line with Australian Consumer Law.
For returns or change of mind, please refer to our Returns Policy.
And if you ever need support, don’t hesitate to reach out at support@bumpnest.com.au—we’re always happy to help!
SHIPPING
How much will shipping cost?
We offer free shipping Australia-wide on all Bumpnest orders — no minimum spend, no surprises at checkout. Whether you're treating yourself or gifting a fellow mama, comfort should arrive without extra cost. It’s just one more way we’re making pregnancy a little softer, from our pillow to your doorstep.
How long does shipping take?
We aim to dispatch every order each weekday (excluding public holidays), so most orders ship within 1 business day.
For Australia:
If you’re in Melbourne, Sydney, Brisbane, Adelaide or Gold Coast (or select regional suburbs) your order will most likely arrive in 1-2 business days. All other major Australian cities will typically arrive within 2-5 days.
Once your Bumpnest order is on its way, you’ll receive a tracking link via email so you can follow its journey every step of the way.
How do I track my order?
Our goal is to dispatch every order within one business day, Monday to Friday (excluding public holidays).
Once your order is shipped, you'll receive a tracking link via email within a few hours—this lets you monitor its journey every step of the way.
What carriers do you use?
We proudly ship all orders via Australia Post.
This ensures fast, reliable delivery straight to your door — no matter where you are in Australia. You’ll receive full tracking details as soon as your order is on the way, so you can follow your Bumpnest from our hands to yours. Most orders arrive within 2–5 business days, depending on your location. Because getting cozy should never keep you waiting.
Do you ship internationally?
At this time, Bumpnest is only available for delivery within Australia. We’re working on expanding our shipping options in the future, and we can’t wait to share our products with mamas around the world soon. For now, we appreciate your understanding and support — and we’re so excited to grow with you.
RETURNS
How do I cancel my order?
Orders can be cancelled within 60 minutes of placing them. Just email us right away at support@bumpnest.com.au with your order number.
After that window, we may not be able to cancel as we start processing quickly!
Can I return my Bumpnest maternity pillow or babypod?
Yes! The maternity pillow is covered by our 50-night trial, and the Babypod can be returned within 7 days if unused and in original condition.
Email support@bumpnest.com.au to start a return.
See our Returns Policy for full details.
What is your returns policy?
We offer a 50-night risk-free trial on our maternity pillows—if it’s not right for you, return it for a full refund. For the Baby Pod and all other items, you have 7 days to request a return.
Items must be in original condition and packaging.
For full details, visit our Return Policy.
How does the 50-night trial work?
We want you to truly love your Bumpnest maternity pillow. That’s why we offer a 50-night risk-free trial—sleep on it, try it out, and see how it works for you.
If you’re not completely happy within 50 nights of receiving it, just email us at support@bumpnest.com.au and we’ll help you return it for a full refund.
We even cover return shipping!
To be eligible, the pillow must be in original condition and packaging so we can clean and donate it to a mum in need.
What to do if I have a faulty product?
Oh no! We’re so sorry about that. If your item arrives damaged or faulty, please email us at support@bumpnest.com.au within 7 days of receiving it.
Be sure to include your order number and a few clear photos or a video showing the issue. Once we verify the fault, we’ll send a replacement or full refund—whichever you prefer.