Privacy policy

Bumpnest (the “Site,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our Site.

1. Personal Information We Collect

Device Information

When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information on the individual pages or products you view, referring websites or search terms, and how you interact with our Site. We refer to this data as "Device Information."

We collect Device Information through:

  • Cookies — Small data files stored on your device. You can learn more about cookies and how to disable them at www.allaboutcookies.org.
  • Log Files — Track actions on the Site and collect data such as IP address, browser type, and timestamps.
  • Web Beacons, Tags, and Pixels — Electronic files used to analyze browsing behaviour.

Order Information

When you make a purchase or attempt to make a purchase through our Site, we collect specific information including, name, billing and shipping addresses, payment details, email address and phone number. This is referred to as "Order Information."

Customer Support Information

If you contact us for support, we may collect information such as, name, email, order number, shipping address. 

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

We use personal information to deliver targeted advertising we believe may be relevant to you. You can opt out of targeted ads through:

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. SMS & Email Communications

By subscribing to SMS or email communications, you consent to receiving order updates, cart reminders, and promotional messages. To opt out:

  • SMS: Reply "STOP" to any message
  • Email: Click the "unsubscribe" link in our emails

Message and data rates may apply.

8. Your Rights

If you are a resident of certain jurisdictions (e.g., the EU under GDPR), you have rights regarding your personal information, including, access, correction, or deletion of your data, data portability, opting out of data processing for marketing. To exercise your rights, contact support@bumpnest.com.au

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes will be posted on this page.

10. Contact Us

For questions about this Privacy Policy, contact us at:

Email: support@bumpnest.com.au
Website: www.bumpnest.com.au

This Privacy Policy is effective as of 23rd March 2025.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us